Online Paint Orders : If goods have not been dispatched, we will refund the full invoice amount within 30 days of your request to cancel.
All Other Online Products : You may cancel an online order at any time prior to dispatch of the goods by notifying us of your intentions. In the case of special orders or made to order products, you must do so before we start the manufacturing of the product/s. If the cancelation has been in accordance with our guidelines, we will refund any money paid in respect of the cancelled order within 30 days of the cancellation.
Returns Policy (Applicable for Internet orders only) : In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order up to 7 days after you have received the goods. All returns and cancellations must be in accordance to the “Distance Selling Regulation” guidelines published by the Office of Fair Trading (OFT). You can download the full guide at: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
If goods have not been dispatched, or in the case of special orders or made to order goods, if they have not yet been manufactured, we will refund the full invoice amount.
If a courier arrives at your address and you refuse to accept the delivery and request to cancel the order, you will be charged a 20% return and restocking fee, which will cover any delivery costs we may have incurred in fulfilling the original order, whether charged or provided free of charge, as well as any costs associated with the return and restocking of the goods.
If you have already received the goods you must return the goods to us at your own expense following our authorisation to do so. In this case you will also be charged a restocking fee, as mentioned above.
It is your responsibility to inspect all goods upon delivery and prior to the commencement of any installation or application work as no complaints will be considered, and no right of return or refund for goods will exist once the goods have been unpacked, installed or applied, used or altered in any way whatsoever. Once goods have been received by us we will inspect the condition and if acceptable, we will refund the order in full less a restocking fee, if applicable. No credit can be issued unless agreed returned goods are deemed to be not faulty, are in the same condition, quantity and packaging as supplied and are fit for purpose. Refunds will be made to the same credit or debit card that was initially used to make the original purchase. We only accept returns within 21 days of you receiving the goods.
Returns will not be accepted on special order, made to order or reclaimed products.