How do I place an order?
Contact us by phone on 020 7148 5265, Email on or pop into one of our showrooms.

How do I make a payment?
Please contact us by phone or come in to our showroom to arrange payment using a credit card, or bank transfer. We accept all major credit cards other then American Express.

What is Ecora’s policy on privacy?
Ecora knows that you care about how your information is used and shared and we appreciate your trust. When you request a colour chart, sample or join our mailing list you will be asked to submit some personal details. All of the customer data we hold at Ecora are stored in accordance with the Data Protection Act. You will be given the opportunity to opt-in to receiving Emails or newsletters and reserve the right not to do so. At Ecora we do not share our customer lists or any other data with any third party.

When will my order be delivered?
see delivery information

What If my order is not in stock?
In the unlikely event that a stock product you have chosen is not in stock we will contact you immediately. You will then be offered the choice of cancelling your order for a full refund, selecting a similar product or waiting until the product has come back in stock. Our sales advisors will be able to advise on the lead-times involved.

What if any of the products arrive damaged?
All suppliers and carriers are selected through stringent guidelines for service and quality control. Damaged or faulty goods must be reported to us immediately on delivery either by phone on 020 7148 5265 or through email on . Damaged goods must be signed as damaged on the delivery note. We will contact you to arrange replacement of the damaged goods.

What is your returns & cancellation policy?
see cancellations and returns